2/10 – Ungenügend
Chandra C.
27. Sep. 2024
Gut: Sauberkeit
Stay away
0/10 recommendation-Upon arrival we noticed the balcony was under construction. Completely dismantled and boarded off from inside the unit. We spent the entire week with men working feet outside our window, zero privacy, lots of noise!!! I reached out to Vacasa immediately and we were basically put on hold for an answer on how they would handle the situation. They requested pictures, the got them but apparently the chain of command runs deep which equals lengthy delays for answers. They decided that a refund of $88 should compensate for their poor communication between themselves and the owner.
This unit was also advertised as having a hot tub, and it does, however this specific unit does not have access. The mattress and comforter have been here since the building was built(not really but both are super old and worn). This resort is beautiful and I would 100% return, just not through Vacasa!
Chandra C.
Aufenthalt von 4 Nächten im September 2024