Water's Edge Shoreside Suites in Ucluelet boasts a fantastic location and mesmerizing views, yet our experience was tarnished by poor service. Upon late arrival, we were confronted with the disappointing realization of being given the wrong room. With no staff available to resolve our issue, we reluctantly spent the night there. The next day, we communicated the room discrepancy to the staff. They facilitated our move to the correct room but did not offer any apology or compensation. They later cited unexpected maintenance issues as the reason for the mix-up; however, this was never communicated to us during our stay. Empty promises were made about the manager contacting us, but to no avail. For compensation, we were initially offered a gift certificate for a future stay - impractical given our residence in Germany, followed by a paltry $25 refund - inadequate given the room discrepancy and overall inconvenience. Our attempts to communicate with the management were largely ignored. Even our booking agency, Expedia, could not establish effective communication with them. Despite the resort's prime location and high-quality suites, the lackluster customer service significantly diminished our experience. Be prepared to advocate for yourself at this property.