2/10 – Ungenügend
Jonas
Mit dem Partner gereist
24. Mai 2024
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It was our first stay in Tokio and we decided between the Conrad, the Okura and the Capitol hotels.
We ended up choosing the Capitol hotel due to its location.
We are currently travelling to multiple countries in Asia and stayed at various hotel brands and types.
The capitol hotel was by far the worst hotel we stayed in. The service is terrible, making you feel like an unwanted guest. Their rules throughout the hotel are massively impacting the stay. For example you have to check in to the pool by 8pm latest to be able to use it until it closes at 9 or 10pm, creating unwanted time pressure.
When we checked out, we left our luggage and came back 4 hours later and asked to take a quick shower pre departure to the airport.
They will charge you excessively to use that shower, which is just crazy, given the amount a night costs at this hotel. We never had to pay to use a locker and the shower pre departure.
All in all, I would highly recommend using the Okura instead of this hotel.