2/10 – Ungenügend
Susan, North Vancouver
Mit der Familie gereist
7. Apr. 2025
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
This is a corporation. Advance arrival procedures and security deposit required outside of Expedia. No one answered buzzer on check in mid day on a Friday so we had to track down staff who couldn’t resolve over the phone. We were left standing at entrance, while we repeatedly dialled the buzzer. The unit is left unlocked upon arrival and upon departure which is very strange. We were charged for a battery for a FOB that worked fine when we left..but unit was unlocked for hours after. First picture as evidence was not our unit or FOB.type. But corporation does not respond to follow up emails. With sofa bed out, you could not move from bedroom to bathroom. We stayed during sunny days in March and the unit became a sauna…windows hardly opened, so we had AC on…summer would be stifling. I would not recommend and even strongly suggest you stay elsewhere, even though we liked location. Amenities on the low side including TP and bedding/pillows for sofabed. I am used to starting dishwasher and laundry when we leave…though we had to find towels in the dryer. We have stayed at many VRBO and AirBnB units and this experience was the worst we have ever had.
Susan
Aufenthalt von 4 Nächten im März 2025