2/10 – Ungenügend
Chelsey12
1. Dez. 2015
Verbesserungswürdig: Sauberkeit, Personal & Service und Komfort des Zimmers
Bed Bugs - Didn't Stay.
Got to the hotel at 1:30 in the morning, the attendant tried to tell me multiple times that I didn't have a reservation even though I had a confirmation number and showed her the confirmation email & number from the site I used to make the reservation. She found my reservation, checked us in and we were on our way. We got into the room and there seemed to be a short in one of the lights - all it would do was flicker, a really small problem as all we wanted to do was sleep anyway. When we pulled back the covers a bed bug ran across the sheets - we caught the but in a plastic cup, looked for others and brought it out to the desk and let her know we wouldn't be staying. There was no apology, shock or empathy from the desk attendant - as if this happened quite often or she was poorly trained in customer service etiquette. I asked her for a refund which she processed and gave me a receipt for. I wouldn't go back and wouldn't recommend anyone else stay there as when we looked up reviews found other complaints of bed bugs (wish I would have read those first).