2/10 – Ungenügend
American Modeling A.
27. Sep. 2024
Verbesserungswürdig: Sauberkeit
Accuracy of Online listing is not clear
My child is allergic to cats and dogs. We did book this space (3 months upfront), because on the website it says that this place are not allowing any pets. About 1 month after booking I followed up with the host asking for the details/instructions/etc. She told me that she would send all 48 hours prior to arrival, as she did. Instructions said: "we have a friendly dog on the property". I sent a reply right away, explaining that my son is allergic and we cannot have any dogs or cats around. She told me that they will keep dog inside their house to make sure that it's not gonna contact our child. We arrived at 6:00pm, and by 6:30pm the dog was already running around the property, and just to be clear - this "friendly dog" is Pitbull. I have 2 kids - 2 years old and 8 years old (allergic one). I came to the vacation to relax, and do not think about their "friendly dog". Earlie morning, this dog was already next to our glass door, waiting for us without host around. We were basically locked in our tinny house until they decided to remove Pitbull. It was the worse experience ever. I did write the host explaining that it's not gonna work for us, my son already feeling very bad and we want to move out, and her reply was: "You cannot have your money back, because under the policy you have to cancel 14 days prior to arrival", but we knew about dog only 48 hours prior to arrival per her instruction email. We did move out regardless. Worse experience ever.
American Modeling A.
Aufenthalt von 8 Nächten im August 2024