2/10 – Ungenügend
Amy G.
12. Dez. 2024
Verbesserungswürdig: Sauberkeit
Horrible Experience!
I booked this property on October 6th. My family was coming from all over the country to celebrate Thanksgiving and my 50th birthday. I messaged with the owner a few times regarding specific kitchen items as well as the possibility of an early check in. Deepa was responsive and answered my questions. She advised me to contact her the day of our check in regarding early check in. As I was loading the car and heading to the airport to pick up my sister, I messaged to ask when we might gain access to the property. I received a message with a phone number and a request to call. When I called, I was told that the property was double booked and my reservation would need to be canceled. I expressed my frustration and confusion regarding the situation and she proceeded to make excuses such as the “power cyclone” that had impacted the area the week prior. When I pointed out that I had made the reservation WEEKS before the storm, she then blamed VRBO for supposedly allowing me to book dates that had been blacked out. I pointed out the number of times we had communicated about the property and didn’t understand how it was not realized before the DAY OF that it was double booked. There was no apology or believable explanation of how this happened. She did offer another property that was not acceptable for our purpose, and I was not at all interested in giving her my business after the distress and disappointment she caused me. Luckily, I found another property to accommodate us.
Amy G.
Aufenthalt von 3 Nächten im November 2024