2/10 – Ungenügend
Christopher
Mit der Familie und kleinen Kindern gereist
10. Apr. 2025
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
We made a reservation to stay at this property on 3/15/25 for a family ski weekend. We arrived, checked in, and went to the to the room. Unfortunately, our room was dirty. The carpet was not vacuumed, the bedding was worn and tattered, the surfaces in the room were not wiped clean, and the worst part was there was a pubic hair on the bathroom counter. The carpeting in the hallway outside the room was stained and neglected too. We decided that we were uncomfortable with the cleanliness standard at this hotel and made the decision that we would not stay in this hotel with our two nine year old children. We approached the front desk attendant and explained the situation. She was very helpful and understanding. She apologized and recommended calling Eddie, the hotel manager, to discuss refund possibilities. She gave me his number and said she would make a note on the reservation about our unhappiness with the dirty room and that we would not be staying at the hotel for the evening. I have called Eddie several times and left messages for him, and I wrote to the hotel through the Expedia website, but have not received a response or a phone call. I’m disappointed that Eddie has ghosted us and the hotel has made no effort to return the call, refund our money, or make amends. What’s up Comfort Inn - Pocono Mountains?
Christopher
Aufenthalt von 1 Nacht im März 2025