2/10 – Ungenügend
Ronni
Mit der Familie und kleinen Kindern gereist
19. März 2025
Gut: Sauberkeit und Ausstattung
Verbesserungswürdig: Personal & Service
The location was great. The surrounding areas were not bad, plenty of dining options. And close shopping. The staff on the other hand was very rude 3 out of the 4 employees I did come in contact with or spoke to were rude and unprofessional. The beginning of my stay was pleasant I was checked in with no problems the front desk worker did have to pause and let her boyfriend know when I believe came from down the hallway that she would be done in just minute. ( Kind of strange.) But service was pleasant. After arriving to the room we realized it was smaller then we had thought ( mind you we have 7 children with us) we had paid for two nights. We were exhausted from being in the road all day so we laid down to rest and I booked another room for the following night so we could stay comfortably. The next morning/afternoon I called the front desk to explain the situation and see if we could check into our other room. The gentleman who answered was very rude and just shouted no check ins before 3. Okay... I went to the front desk around 4 to check into our other room and the lady at the counter shockingly was very rude and questioning why I would reserve another room then told me they had late check outs and my room would not be ready for another couple hours. I didn't say anything even though that is ridiculous I can't check into my room until at least 6pm it wasn't even worth booking the other room at this point. Was never able to check in and was not issued my refund. Horrible
Ronni
Aufenthalt von 1 Nacht im März 2025