Informed on arrival at airport to contact Manuel who would meet us at villa and show us around . Called him, and he said would meet us at the villa. Fortunately, we had been given code for key safe as 2 hours later no sign of him. Phoned again as wanting to go out and get supplies and eat, and when asked where he was , said we were in the house and he was not coming. Good start.
Towards the end of the first week, we phoned to ask when cleaner and pool man coming . We were told both would come Sat at 4pm. So went out so we weren't' in the way. Came back at 8,30 pm and neither had been and pool making very loud noise. So phoned Manuel again and said both would be out on Sunday at 9am. Neighbours came round in the evening to complain about noise of pool. Pool man came at 9.00 and refilled pool as this was what was causing the noise, No cleaner. Phoned Manuel again at midday and said our contract did not cover cleaning. What contract! As we there for 4 weeks perhaps this should gave been mentioned and also, did we only get one set of sheets and towels for this period of time and no spare sets. Manuel said he would speak to owner and phone us back in 10 minutes, maintaining usual standard of service, he didn't. E-mailed owner ourselves , surely we could not be expected to survive with one set of sheets/towels for 4 weeks and no spare sheets , nowhere to hang or dry if we had to wash and he said as a courtesy he would supply 2 extra sets of bedding. No cleaning. Not impressed. We paid the normal weekly rate x4 no discount for a longer stay so wrongly assumed fresh bedding and cleaning every week.
Villa, general condition, tired and shabby, needs tlc, looks better in pictures. Upstairs terrace, not used as only rusty table and chairs to sit on and glass floor didn't look safe. When it rained it leaked, luckily to outside area not dining room. Needs attention. Swimming pool had 2 holes approx 10cm in bottom of pool and other smaller holes round the pool and rim of grime around water level at one end of pool. Pool heating unit very noisy and on night and day until owners next door also complained about the noise at night and after some discussion with pool man , the unit was then put on timer so was off at night. Much quieter. Had to phone twice more as heater stopped working, came out & fixed but only worked for 1 hour each time, so pool getting colder. Towards end of holiday gave up, went for colder pool and peace. Traffic noisy.