Unfortunately, I cannot give this experience more than a few stars for two reasons: -Flexibility: I booked for 3 people, but two of them, my mother and sister, could not make it after their belongings were stolen before their flight. Thinking maybe they'd find their way there later, the company agreed to reschedule us for a different time slot that day, but when they still could not make it, the company refused to provide a refund for two tickets. The captain still did the ride with me and a couple, so in my view, the company could have at least partially refunded the tickets. They only offered a 50% discount on a future ride, which takes me to the other reason. -The canal ride was severely lackluster. Captain Aaron, an American, was friendly and personable, but I learned more about his life story than I did about the city, the canals or Dutch culture. Most bits of local information were prompted by me or the couple asking directly after prolonged moments of silence. The boat also seemingly went through the same few canals more than a few times. Perhaps the experience may vary depending on who's driving your boat, but as it stands, I'd look elsewhere for a canal tour if you want anything beyond just an OK ride and very little learning.