We actually had a pretty decent day activities wise and everyone was nice. Maybe too nice looking back. Went snorkeling (decided to do self lead) but they assigned us a waiter all day named Max Tun to take care of us. We did order off menu for a few drinks and snacks before we had our lunch that was included in our ticket price and we thought the world of him. Until this morning, when I was going over my credit card charges and saw that instead of the $66 US Dollar receipt he had me sign for extras he ACTUALLY scammed us and charged us a little over $271 US Dollars somehow and I have to figure out how tonight fix this myself now that I’m back in America. If I could give them zero stars I would. I’m disgusted.

We showed up to the park. We had to wait to be taken to where we checked in. So we booked other excursions. Then we were rushed to get where we need to pay the $10 per person fee. It was at the very end of the resort. The food is not a full menu. We had like 5 options we could choose from. Everything else was extra. The open bar was also limited. I would definitely recommend going to Chankanaab and snorkeling because the reef is GORGEOUS! I just would not get this package. They offer several packages when you buy the pass there.

We had bad weather, so we weren't able to get in the water, except when we swam with the dolphins and manatees. Viator can't control that; we were disappointed but that's out of the hands of everyone. And they did a good job of informing us ahead of time that some aspects of our package would be limited (such as any beach or snorkeling activities) That being said, when we booked with Viator, and arrived at the park, the park seems confused about what package we had purchased, how to scan our phones to gain access, and what food and drinks were part of our package. We were told we could eat from a restaurant called the "Crab" that was blue and all the way at the far edge of the park. When we asked someone else for directions to the restaurant, they gave me a confused look and said that didn't exist in the park. So we didn't get to eat anything. The rest of the part was really cool and everyone was very nice. Swimming with the dolphins was fun.