This small business had a slow check-in process. You wait outside of building until 15 minutes before your tour time, then check in and wait for the guide. The young and energetic guide provided some history about the Eiffel Tower but lacked sophistication. Note that this is not a skip-the-line tour; you still need to wait in line. The guide takes you to the second floor and gives tips to reach the summit. Considering the service costs three times more, I do not recommend it. If necessary, just buy a ticket to the second floor to save money.

Our tour guide walked us to the tower, then promptly left us to go back to pick up another tour because someone was sick. We were instructed to go to the 2nd floor and meetup with another tour guide, who we (and several others for sure) never found. We were left to just summit the tower - clearly not what we paid for. We later saw our original guide with another group. Really feels like a large group 20 or more of us, was left so that the company could run another tour at the same time. I reached out the the company we used Paris Lounge and was told the tour was complete. I was not looking for a full refund, just some acknowledgment that we did not get what we paid for. Hard to believe companies would take the amount we paid and not consider at least an apology for not providing the service. Seemed like a normal thing they do to squeeze more trips in and money from tourist….shame.

The tour company where you meet is near the tower. When you arrive at the tour company, they WILL NOT let you in until 15 minutes before your tour, and they have no restrooms... so try to plan your arrival to be on time, if you arrive early you're stuck waiting outside. Luckily there is an ice cream shop next door. The only restrooms are the public ones at the Tower, and you might be waiting for up to an hour before you get there. We had a fantastic tour guide, who basically got into a boxing match for our tour group with another group who was trying to jump the queue. The queue management for security at the Tower is just abhorrent, we were waiting for over an hour... and why you need to go through it twice is insanity... its just badly organized (like a lot of things in Paris actually) but this isn't the fault of the company so I don't fault them. Once we FINALLY got into the Tower, it was a great experience. The tickets included the ride to "the summit" as advertised. It would be impossible to buy that ticket last minute as they sell out far in advance - which was the main reason I booked this tour, so we were happy.