Very very poor experience and a useless tour guide! Unfortunately the lift the guide took us to broke down, so the guide took us to join the end of another very long queue. There was very little explanation from the guide, she kept saying 'we go over here, I don't know why'. Once we reached the lift entrance the guard refused access with our tickets and we had to join another very long queue. The guide made no attempt to find out what was happening and why. Myself and another tour member took it upon ourselves to speak to the guards to let the whole tour know our options. We had waited over 2 hours only to join another queue that was approx 1.5/2 hours long. Our frustration with the guide tour's lack of information or any kind of coordination, compelled us to ask the guard if we could access the tower by the stairs. He was so kind and allowed us to get in the priority queue to take the stairs instead. Once on the second floor we got in the queue to access the top. I would not recommend this tour, it was pointless and we felt very upst to spend the extra money on an extremely poor service! My advice is book directly with the Effiel Tower and save your money and your valuable holiday time.