Upon arrival for our 11am booked tour when the bus arrived there was none from operation to organize the que. It was chaos, those of us with reservations were not told to board first. Others were pushing to board who had not pre purchased tickets. During tour a window shattered and broke right in my face and lap. With little to no concern from driver about my well being. He continued to tell us we would switch buses, not true, another bus was meeting us not true. The entire tour was narrated but narration did not match what we were seeing. Once the window was broken we froze on the bus and the tour over all had left a bad taste in my mouth. The least that could have been done was a refund offered for my party. Will not recommend.