8/10 – Gut
Paula, Janesville
Mit der Familie und kleinen Kindern gereist
31. Jän. 2025
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Likes:
1) The property is easy to locate, and the facility is clean.
2) I like the fact that the waterpark can be used all day on the day of a stay check-in, and the day of check-out.
3) The stores for merchandise have a good selection and easy check-out.
4) I love the large number of carts at the front entrance for luggage movement.
Dislikes:
1) The front desk staff would niot let me check in under my wife's reservation, even though I made the reservation with my Expedia account and used my credit card to hold the reservation. Married couples should be able to check in with either person.
2) The fountain drink system at the food areas in the water park is ridiculous, and should be abandoned. The cup scanners were not all functioning, and even when they did, the drink spouts were not all working. When we tried to switch to a different drink, it would not allow us to do that, or to re-scan the cup. If losses on fountain drinks are such an issue, which I doubt, the drink prices could be raised a little to compensate for that, or all of the drinks could be poured in the back by staff, but the current system is clumsy for large groups, does not function well and is overall poor. I have not seen that system anywhere else, and that is likely for a good reason.
3) The elevators are slow, and there are not enough for such a large place.
Paula
Aufenthalt von 1 Nacht im Januar 2025