Best Western, Malay

"Wir hatten eine super schöne Zeit. Ich kann das Hotel wirklich nur wärmstens empfehlen, hier stimmt einfach alles. Das Frühstück ist einfach klasse und das Personal war immer sehr freundlich und aufmerksam. "

"A real gem at the beachfront"

"We stayed at this hotel after being spoiled by the Coast Hotel on Boracay, so our expectations were high. For a five-star property, we were surprised by some aspects. Our room was very small, and while it was cleaned daily, the rest of the property – particularly the stairs and pool area – often felt unclean. The hotel seems more focused on accommodating large crowds rather than maintaining top-tier quality, with the pool not always clean and even black hairs found in some areas. The staff, however, was consistently friendly, and the breakfast was a highlight – the kiwi pancakes and ube pancakes were fantastic! That said, the breakfast experience felt like a mass operation, with waiting times and a focus on quick turnover. The location is perfect, right on White Beach, but overall, the hotel feels more focused on quantity than quality. For a five-star hotel, we expected more. If you prioritize location and don’t mind a large-scale operation, it might be a good option, but for us, it didn’t fully meet expectations."

"The hotel itself has definite strengths, but also some noticeable weaknesses. It’s very new, clean, and the rooms are truly a highlight: spacious, modern, and impeccably maintained. The breakfast was also very good and exceeded our expectations. However, there is one major downside – the beach directly in front of the hotel. It was dirty and far from inviting, which we didn’t know beforehand. This is a stark contrast to the White Beach on the opposite side, which is absolutely beautiful. But it means you have to walk about 15 minutes each time to enjoy the nicer beach. While this was manageable for us, it would be great if the hotel could work on improving and maintaining the beachfront in the future. Another point we noticed: While the rooms were fantastic, the rest of the hotel felt somewhat uninspired in terms of design. The decor was entirely white, which is modern but felt sterile and lacked any warmth or personality. It gave us the impression that the hotel was just “placed there,” as others have commented – an Ibiza-style aesthetic, but without charm. Other hotels often manage to create more atmosphere and attention to detail. That said, if you’re looking for a clean, modern hotel and don’t mind walking a bit for a better beach, this is still a good choice."

"As we arrived we got a „free“ upgrade to a room with veranda, which was nice, however it seemed that all the rooms have a veranda anyways so we were a bit confused. When we wanted to use the bathroom there was urine all over the toilet seat, and not little. That was gross enough, so we told reception to kindly get someone to clean it while we would go to dinner. As we came back it still wasn‘t done so we had to do it ourselves as we came back late!!!!! Furthermore we had no warm water for one night, one shower head was broken the other one we also had to clean as it was so full of scale that the water was only coming out in drops! We had to keep asking for more toiletpaper as they refused to give out more than one piece at the time, which was annoying as well. The phone was also broken and so were the power sockets. The only nice thing was that it was quiet and that it was only 5 min from the beach. "

"Room needs an update"

"- Sehr schöner Strand - sehr freundliche Mitarbeiter "