Hotels Mata Chalupe

"Ein sehr schönes Hotelresort. Schon der Empfang lies uns den langen Flug vergessen, die Freundlichkeit und gute Laune steckt vom ersten Moment an. Wir wohnten in einer Junior Suite Ocean View, geräumig mit allen Annehmlichkeiten. Zum Strand hatten wir nur wenige Meter, ebenso zum Pool und zur Poolbar „Sol“. Das Frühstück nahmen wir fast immer im Haupthaus ein, wo mehrere Buffets mit riesiger Auswahl vorhanden waren. Besonders haben es uns die frisch zu bereiteten Omelettes angetan, mit Zutaten nach eigener Auswahl. Dann ging es ab zum Strand, wo wir mit Cocktails, Mineralwasser und auch mit „Dominican Water“ verwöhnt wurden. Grüße und Dank an das Team der Bar „Sol“. Manche Gäste bestellten sich auch Pizza oder Burger, das war uns nach dem ausgiebigen Frühstück aber doch zu viel. Der Strand ist Tag und Nacht bewacht, so wie die ganze Hotelanlage. Leider ließen es die Wellen nur einen Tag zu im Meer zu schwimmen, hier sind die Guards rigoros. Am Abend gingen wir in eines der zahlreichen Restaurants, wo wir mexikanisch, italienisch, französisch, asiatisch usw. essen konnten. Ein Highlight war der dominikanische Abend mit Spezialitäten des Landes. Nach dem Abendessen gingen wir manchmal in eine der Bars oder zu einem der Event, die jeden Abend angeboten wurden, wie Magier, Zirkus oder ein Michael Jackson Imitator. Die Mitarbeiter sind wirklich sehr freundlich und hilfsbereit, wohlfühlen ist in diesem Resort angesagt. Für uns eine Destination mit Wiederholungsfaktor."

"The Finest Punta Cana had a lot of potential, but unfortunately fell short in several key areas during our stay. The location and beach were quite nice, but the overall experience was marred by poor service and substandard food and beverage quality. The staff, while friendly enough, often seemed disinterested and inattentive. On multiple occasions, we had to call to request our room be cleaned, even though we had the "make up room" sign displayed from early in the morning. The general sense was that the staff were just going through the motions, rather than providing the high level of service one would expect at a resort of this caliber. The food was a major disappointment. Approximately 80% of the time, the meals we were served were simply not edible. The quality and freshness were lacking, and the preparation was often sloppy. The cocktails were also poorly made, using cheap, low-quality liquor. Even the wine selection was surprisingly poor, with options that were barely drinkable. While the resort itself and the beach were nice, the execution across the board was simply subpar. It seems that management may be struggling to maintain standards and provide a truly high-end experience. Unfortunately, we cannot recommend the Finest Punta Cana based on our stay. There are likely better options in the area that can deliver a more enjoyable and memorable vacation."

"Umwerfend. Perfekter Service, überragendes Essen, traumhafter Strand und Unterkunft. Das Personal erwünscht jeden Wunsch. Wer einen sorglosen Traumurlaub verbringen möchte ist hier genau richtig."

"The resort is nice, the staff is friendly, with a suite you get a butler and ours, Eric, really did a great job. There are 4 a la carte restaurants for dinner so if you stay a week it can get a little redundant. The food was good, but not great (in comparison to other resorts in that category and price range we have been to before). All in all it was a nice vacation but I feel we paid a lot or rather too much considering what we got (compared to other resort vacations that we did before). What did bother us is that there is a major construction side right next door (10-15 feet from the „fence“), there is another resort being built and our room was the second room right next to it, it was not possible to change rooms within the same category (only to rooms without the private pool), so we had to stay in that room. My advice would be to request a room on the left side (buildings 2 / 4 / 6) since that is furthest from the construction. If you get a swim up room, get one with pool view, not garden view because if you’re on the right side (building 3 or 5) that will give you construction view (there’s no garden). Regarding Expedia and the resort credit: that is basically a scam. We got $500 in resort credit. What we only learned upon arrival is that only $100 can be used per day and you have to book something that costs more than 100 so basically they make you pay more money to use the resort credit. This was stated nowhere in the booking = very intransparent hidden costs."

"After fixing the smal problems in the beginning was really verry nice. Mrs Anyerina from reception was here verry helpful "

"Super Lage an einem traumhaften Strand. Essen beim Brasilianer einfach der Hammer. Leider Zimmer in einem mässigen Zustand und absolut schlechter Service von der Rezeption oder Concierge bei Problemen oder bei der ansuche nach Lösungen. "