2/10 – Ungenügend
John
Mit dem Partner gereist
26. Jän. 2025
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
My wife and I recently stayed at your property, aqua clara from 19 to 26 January 2025, and we were pleased with many aspects of our stay, including the location to places, cleanliness of the room or the courteous staff.
However, I regret to inform you of an issue we encountered during our visit. When booking our stay through Expedia, we were explicitly informed that breakfast was included as part of the reservation. Unfortunately, upon arrival, we discovered that breakfast was not offered, which caused inconvenience for us during our stay.
The availability of breakfast was a key factor in our decision to book at your hotel, and we had planned our mornings accordingly. Not having this service disrupted our plans and led to unexpected additional expenses.
Given that the breakfast was part of the advertised package, we kindly request compensation for this shortfall. We believe this is a fair resolution to address the inconvenience caused by the unfulfilled promise.
Please let us know how you would like to proceed in resolving this matter. We look forward to your response and hope to find a satisfactory resolution that reflects your commitment to guest satisfaction.
Thank you for your time and understanding. Please feel free to reach out to me for any additional details.
John
Aufenthalt von 7 Nächten im Januar 2025