- Housekeeper/property manager was reluctant to do her basic job. She was non-responsive and unhelpful when we reached out to ask for help. She definitely has a log on her shoulder. Such sour, unpleasant and disrespectful attitudes from the get-go. We have never been made to feel so un-welcomed at a VRBO rental. By far the poorest house manager we have met in all our VRBO rentals!
- We lost all power for 15 hours with no electricity and no water. The generator was supposed to kick in but didn't because it was broken. The housekeeper/manager was non-responsive when we reported this, she told us to go outside of the house, find the generator and turn on and off and try fixing the generator ourselves, which was so dangerous. When that didn't work, she said she would call someone to come fix it but never informed us about any progress. No one ever came. We finally reached out to the owner, who again told us to try to fix the generator, this time by removing a part of the switch (the fuse) and putting it back on. That didn't work either. So the owner sent a guy in the middle of the night. He was not an electrician, and almost set himself on fire by spraying the generator with some starter fluid. All this happened at mid-night , outside, in the dark.
- After the above events, the amazing thing was that no one made any attempt to reach out and check on how we were doing, or offered any gesture of goodwill.
Of course, we are very happy with the Island and we had lots of good memories to take home with us. We won't let couple of inconsiderate and unprofessional people ruin our vacation, but nonetheless feel that we need to report it just to be fair with other renters.