Stayed here as a family of 6 with two rooms booked, and I would not recommend the resort to anyone. There are better “5-star” resorts.
Pros:
-Master suite rooms are spacious with good views.
-Lobby, buffet and overall aesthetics of the resort are beautiful.
Cons:
-Resort did not accommodate our request for our room to be next to each other, despite communication they would.
-Service is hit or miss. No towels left after supposedly the room was cleaned, I mean seriously not a single towel for us to use. Despite tipping. Had to constantly call down to guest services.
-Most staff is miserable to be working there, except a few working in the buffet area. If you ask for help they look annoyed and at times rude.
-The seating around the resort is filthy.
-Not a beach front property, which is fine, there is a shuttle but you’ll have to wait. At times staff is standing around and there’s a buggy to take you but they ignore you.
-Vendors are roaming the beach, but they also walk right upto your lounge chairs, even when resting. Hotel staff does nothing, vendors are relentless.
-Beach chairs are awful, broken and the area is dirty, no way it’s a 5 star experience. Also staff at the beach is sparse, so don’t expect help. The views are also obstructed with the lifeguard and cabanas.
-Worst service at the water park restaurant. Def people working there hate their jobs.
-Food mediocre overall, and hard to find food when the buffet is closed.
Overall the resort looks like a 5-star but beha
