Hotels Ruhango

„There is no beach and the gate was shut when I arrived and had to wait an hour. The phone number was disconnected and there was a chicken that made noise waking me up 3 am. Not impressed “

„I informed you that they declined my check in and i am waiting for my refund. “

„i was not given a room that rooms were fully booked and no contact from Exoedia or Hotel.com on my booking. i need my money refunded by Expedia and Wonder why Expedia should cause this i travelled for 5 hours to be denied accommodation which hotel said they don't have any agreement with Expedia to market their hotel Very Disappointing“

„What a charming and relaxing stay I had at this lodge. I brought friends and we had a marvelous time! The staff was excellent. Everything was clean. The food was very good. Great location. On a main road so easy to get to. I would stay here again. “

„I had a very enjoyable stay. It was excellent with nice swimming pool “

„Nice view, friendly staff! Because of a little mistake the manager invited me for a soup and a dessert for free!“

„The hotel is positioned right across from the lake. Beautiful and tranquil property. Breakfast mostly fruits, eggs, juice, coffee and African tea. The rooms need upgrades, remodeling, better colors on the wall, better paintings. TV in the room did not work. WiFi here is terribly bad and horrible. Those things management and owners need to take into account and fix it. Also, when you pay for your stay thru Expedia they automatically receive notification that customer paid but when you check in ...

„Beautiful views of Lake Kivu. The staff were extremely helpful and friendly. We had a very relaxing stay. “

„Nice getaway . It’s a perfect place for renewal. Not easy to get to however.“