Sunstream Hotels, Ten Thousand Islands

"We had a great Suite, with Terrace. And the Lady at the check-in was so helpful and kind. It is a wonderful Hotel"

"Ideal für einen Ausflug in die Everglades."

"Diese Hotel ist der absolute Kinder-/Familientraum. Ganz tolle Familienzimmer , Badewelt mit unglaublichen Rutschen. Abends eine Erzählgeschichte in der Lobby wie aus dem Märchenland!!! Mega "

"Immer wieder im Hyatt House übernachten "

"This was our 4th time here and we have always been very satisfied. It should be the Top of our Florida trip. 2 days before arrival we received an email saying that the lazy river was not in operation. Shortly before completing the check-in process, we saw a sign saying also that the pool heating was not working, nobody were actively made aware of this. After asking did we get the answer they were working hard on the problem. However, they still had a small heated pool that could be used. The water in the Main Pool Area was extremly cold and not usable. As this mini pool is right next to the hotel's event area, we were only able to use it on 2 1/2 days out of 5. 3 of 5 days at noon the staff began to set up the event tables direct in front of the entrance, and blocking access. Afterwards we found out that the POOL problem had been going on for about 4 months, which is absolutely unacceptable for a hotel of this class!!! The hotel also did not feel obliged to waive the resort fee in whole or in part, which would certainly have happened in a lower class hotel. Although we had already booked a better suite for 5 nights, we were given what was certainly the loudest and worst located suite, which also disappointed us very much. Very loud on the 8 lane main road. Guests who only stayed 1 or 2 nights got the much better rooms. As long as the hotel does not change this behavior, we will not book here again. We are very sorry, but there is no other way, the price is far too high for "

"Nice and helpful staff, Waterfront view is awesome. Friendly and pleasant stay it was! Thx a lot guys."

"Sehr gut war das gesamte Hotelpersonal."

"Für ein oder zwei Nächte ist es o.k. Klasse war allerdings der Pool, der direkt an einem wunderschönen See gelegen ist."

"First time in this hotel : at all not a good experience ! Floor was dirty No Shampoo, no Body Wash Staff gives misleading information That‘s enough to say never ever !"