I recently stayed at The Grand Palace Cancun, and while the property itself was beautiful, the experience was disappointing. Upon arrival, we were offered hotel credit if we attended a sales presentation, which was described as a 90-minute meeting. Instead, it lasted over 5 hours. During this time, we weren’t allowed restroom breaks despite multiple requests. At the end, we were pressured to sign up for a $90,000 VIP membership, and after declining, the staff’s attitude completely changed. They became rude and dismissive, and when we asked for transportation back to our room, we were ignored and left to find our own way.
The problems didn’t end there. On rainy evenings, my 7-year-old child and I waited nearly 50 minutes at the beach for a hotel vehicle, only to be told they were reserved for VIP members. We had no choice but to walk 30 minutes in the rain back to our room. To make matters worse, we found a cockroach in our room that terrified my children. When I called the concierge for help, I was told it wasn’t their responsibility, and no one came to assist us.
The hotel’s policy of leaving used dishes outside rooms overnight attracted wildlife like coyotes and raccoons!! The hallways were unsafe at night, with large animals roaming freely. They were big enough to harm my child, and despite several complaints, the staff did nothing to address the issue.
Overall, I felt unsafe, stressed, and ignored throughout my stay. I would not recommend this to anyone!!!
