The SPA = PERFECTION. All aspects from décor, service, cleanliness, level of detail, everything was 10/10. Worth every dollar and is a must.
The lobby staff was excellent, helping with our luggage and transportation the whole week. We had a swim up room and the pool was FREEZING cold with no way to be heated. There is a tiny plunge pool that could be heated, but it only fits 2 people comfortably.
At JAO, we had the guac appetizer (delicious), fish beef tacos (underwhelming), especially for being over $30 USD for 3 small tacos. We were 1 of 3 tables and service was extremely slow… took 20 minutes just to get our drinks.
The pool consistently had the best service-10/10 everyday. However, we ordrered regular margs ($19 USD) with reposado tequila. We werfe charged a ~$3 upgrade per drink for the repo, AND each drink had an additional “prep fee” of ~$5 USD. Scam- Makes zero sense.
For room service we ordered 2 “prime” burgers (a staggering $34 each) and fettuccine ($19) add shrimp ($18). All items were horrible. The pasta and shrimp tasted like cardboard, unseasoned. The burger was NOT “prime” quality and completely burnt. A few bites in, we called and had them remove it and refund us the money, which they did politely.
That night, at 1:30 am as we are trying to sleep, this awful loud sound started roaring outside. They were power washing near the pool. Why on earth would you choose that time to do it?
Chaya had the slowest/worst service and food was mediocre.